Delivery and returns

Expédition des produits et délais

The product is printed the same day and dispatched within 36 hours. The average delivery time will be specified when you place your order, but is usually between 5 and 9 days, depending on your location.

We do our best to meet delivery deadlines. However, the delivery date is not binding. Cancellation of orders or delays due to postal service, weekends/holidays or any other cause do not entitle the customer to any compensation or penalty for late delivery.

We will charge you for any misdirected or unclaimed parcels that are returned to us and for which we have to resend the goods a 2nd time.

Printing and shipping are carried out in the EU zone, so there are no customs charges in Europe. For Swiss customers, we advise you to place separate orders for a maximum amount of 60CHF, to avoid any customs clearance fees. All orders also benefit from free delivery.

Retour de marchandises

If your product contains a defect or fault, you can contact us within 7 days of your purchase. Unfortunately, we cannot accept returns for a change of mind or for an incorrect size. As your satisfaction is our priority, you can always contact us first.

Items must be returned undamaged and complete in their original packaging (with reference labels), accompanied by the delivery slip, within 7 days of receipt of your parcel, date as postmark. In the case of a defective product, we will reprint it, and the shipping costs for your new order will be free of charge.